Privacy Policy

Effective Date: 1st November, 2026

Last Updated: 1st November, 2026

This Privacy Policy describes how Timber Timbre Music Supplies (“we,” “us,” or “our”), a company incorporated in Hong Kong, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from timbertimbremusic.com and shop.timbertimbremusic.com (collectively, the “Site”).

1. Information We Collect

We collect information directly from you, automatically through your device when you interact with our Site, and from third-party service providers.

A. Information You Provide Directly

  • Order and Customer Information: When you purchase saxophone reeds, gear, or accessories, we collect your name, billing address, shipping address, email address, phone number, and order history.
  • Payment Information: We do not store or process your full credit card, debit card, or bank account numbers on our servers. All payment transactions are handled securely by our third-party payment processors, primarily Airwallex and the Faster Payment System (FPS). Your payment details are encrypted and processed under strict global security standards.
  • Account Credentials: If you create a customer account, we store your username, account settings, and encrypted password.
  • Customer Support and Inquiries: Information you provide when contacting us via contact forms or email regarding product sizing, custom orders, or shipping inquiries.
  • Reviews and Comments: If you leave product reviews or comments, we collect the content of your submission, your display name, and any associated profile details.

B. Information Collected Automatically

  • Device and Usage Data: When you browse the Site, we automatically log your IP address, browser user agent string (to help with spam detection), operating system, referring URLs, pages viewed, and time spent.
  • Shopping Cart & Session Data: Because our store is built on WooCommerce, we track items placed in your shopping cart, checkout progress, and browsing history across both the main site and the store subdomain.

C. Media

If you upload images to the Site (such as product review photos), you should avoid uploading files with embedded location data (EXIF GPS) included, as visitors may be able to download and extract this metadata.

2. Cookies and Tracking Technologies

We use cookies to operate the Site and customize your shopping experience. Specifically, WooCommerce sets essential cookies to help us track your cart data:

  • Essential E-Commerce Cookies: Cookies such as woocommerce_cart_hash and woocommerce_items_in_cart help WooCommerce know when cart data changes. The wp_woocommerce_session_ cookie contains a unique code for each customer so that it knows where to find the cart data in the database. No personal information is stored within these cookies.
  • Functional & Account Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for one year. If you log in, we set cookies to save your login information and screen display choices (lasting between two days and one year).
  • Analytics Cookies: Track traffic patterns and visitor navigation to help us optimize our product offerings.
  • Embedded Content: Articles or product pages on this site may include embedded content (e.g., videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website and may use their own cookies.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies will prevent you from adding items to your cart or completing purchases.

3. How We Use Your Information

We use the information we collect to:

  1. Fulfill Orders: Process payments via Airwallex or FPS, package and ship saxophone gear, generate invoices, and send order confirmations and tracking updates.
  2. Customer Service: Answer technical questions, process returns, and resolve delivery issues.
  3. Store Security & Fraud Prevention: Screen incoming orders for potential risk or fraudulent behavior, safeguard our accounts, and block malicious traffic or spam.
  4. Marketing & Communications: Send product updates and promotional offers (only if you have opted in; you may opt out at any time).
  5. Legal & Compliance: Maintain financial records for tax purposes and comply with applicable laws in Hong Kong and other operating jurisdictions.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share personal data only with trusted service providers who help us operate our business:

  • E-Commerce Platform: Our store is built on WordPress and WooCommerce, which process our data to host our store and inventory systems.
  • Payment Processors: Airwallex and FPS to securely authorize and execute financial transactions. (We recommend reading the privacy policies of these providers to understand how they handle your data).
  • Shipping Carriers & Logistics: Third-party delivery partners (e.g., Hong Kong Post, FedEx, SF Express, DHL) to deliver orders to your shipping address.
  • Spam Detection: Visitor comments may be checked through an automated spam detection service.
  • Legal Obligations: When required by law, subpoena, or governmental regulatory authority, or to protect the rights, property, and safety of Timber Timbre Music Supplies, our customers, or the public.

5. Data Retention

  • Order Records: We retain transactional records (billing/shipping addresses, purchase history) for as long as necessary to fulfill tax, legal, and accounting obligations in Hong Kong (typically up to 7 years under Inland Revenue requirements).
  • Customer Accounts: For users that register on our website, we store the personal information they provide in their user profile indefinitely or until account deletion. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.

6. Your Rights Regarding Your Data

In accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, as well as international data protection laws (such as the GDPR or CCPA for applicable users), you have the right to:

  • Access: Request a copy or an exported file of the personal data we hold about you.
  • Correction: Request that we update or correct inaccurate or incomplete personal data.
  • Erasure: Request that we erase any personal data we hold about you. (This does not include data we are obliged to keep for administrative, legal, tax, or security purposes).
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at the email address provided below.

7. Data Security and Cross-Border Transfers

We implement reasonable administrative and technical safeguards—including SSL encryption—to protect your personal information. Because we operate globally and utilize international platforms like Airwallex and WooCommerce, your data may be transferred to, stored, or processed in servers located outside of your home country (including Hong Kong and the United States). By using our Site, you consent to these transfers.

8. Contact Us

If you have questions, comments, or data privacy requests, please contact us at:

Timber Timbre Music Supplies

Email: mail@timbertimbremusic.com

Address: Unit 6L, Wang Kwong Industrial Building, 45 Hung To Road, Kwun Tong, Kowloon, Hong Kong

Phone: +852 9212 6082